Frequently Asked Questions
Hope This page can help you with some questions you have 😊
If you don’t find what you looking for, please do not hesitate to contact us any time.
If you would like to suggest any thing to add onto this Q&A, please do!
Just remember your opinion is valuable to us 💕
+ Does every order comes with a tracking number?
Not always. Letter size postage does not comes with tracking number. Such as, stickers or any other small items that can fit into a letter envelope
+ How Long does It Takes To Ship?
We post out all orders with Australian Post
- Delivery Time-Frame : Stardard delivery within Australia usually take 2-7 business days to arrive.
- When you spending more than $100 in our store on one transaction. We'll upgrade your shipping to express for free. Express ships within 3 business days max.
- Removal kit is not be able to upgrade to express service (Acetone is considered as Flammable Goods and cannot be shipped via an express or air carrier delivery services, which may result in additional transit days).
- Note* unless some unexpected circumstances. For more imformations please read about our "T&C's of Sale"
+ How much does it cost for shipping?
It's FREE stardard shipping Australian wide!
When you spending more than $100 in our store on one transaction. We'll upgrade your shipping to express for free.
+ Where Do We Ship?
At the moment we’re only ship within Australia. We‘re working on expanding to offer worldwide shipping in the future. You can keep up to date and be the first to know by sign up to our mailing list below.
FAQs
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How To Book a Nail Appointment?
Click the button, and it will link you to Alice x Nail's information page ✿